英文投诉信的写法.ppt

Letters of Complaint Introduction In our daily life, complaints take place now and then. More often do they in business. Because business relations can’t always go smoothly. Sometimes mistakes or incidents will happen. In most cases, they take place when the buyer receives the seller’s delivery. On testing, the buyer finds that the products are not in accordance with the contract. The buyer mainly complains about the products in quality, damage, packing, shortage and the wrong or delayed delivery. Solutions Replacing the poor quality products or making up the lackage. Contents of a Complaint Letter In the opening part, complaint reasons should be pointed out. In the following part, the reasons should be analyzed and solutions should be given. In the closing part, the buyer hopes that problems will be solved as soon as possible and this kind of thing won’t happen again. Contents of the Reply In the opening part, thank the buyer for his bringing this matter to the seller’s attention, and express apology and sorry for the complaint. In the following part, the seller gives his referential solutions or agrees with the buyer’s solutions. In the closing part, apologize again for the inconvenience the seller has caused. Ensure that this kind of thing won’t happen again. And request the buyer to provide valuable advice and place repeated orders. Reminders ① Write this letter in mild mood and proper words. ② Make your letter brief and to the point. ③ Include all important facts about the problem. ④ State exactly what you want the recipient(收信人) to do about the problem. ? ⑤ Avoid writing an angry letter. The person reading your letter probably is not responsible for your problem but may be very helpful in resolving it. Reminders ⑥ After receiving the complaint letter, the seller should answer it in time and take an active attitude toward the complaints by