长沙供电市场顾客满意度模型及测评指标体系研究.pdfVIP

ABSTRACT Inan fiercemarketof andmore increasingly buyers，moreenterprises thattheessenceoftheir iSthecustomer．To recognize competition MeasurementCanbeaer CustomerSatisfaction develop System of enhancethe of understandtheneeds customers，and competitiveness andKANOar