Evaluating competitiveness of air cargo express services 空运快递服务竞争力评估.pdf

Transportation Research Part E 45 (2009) 321–334 Contents lists available at ScienceDirect Transportation Research Part E journal homepage: www.else /l ocate/tre Evaluating competitiveness of air cargo express services Yonghwa Park a,*, Jung Kyu Choi b, Anming Zhang c a Asia Pacific School of Logistics, Inha University, Incheon 402-751, Republic of Korea b Department of Aviation, The University of New South Wales, Sydney, Australia c Sauder School of Business, University of British Columbia, Canada a r t i c l e i n f o a b s t r a c t Keywords: This paper explores the relative importance of factors that influence the adoption of air Air cargo express services express delivery service, and evaluates the competitiveness of air cargo express carriers Integrators in the Korean market. Our AHP analysis shows that accuracy and promptness are the Competitiveness two most influential factors to competitiveness, and that DHL is most competitive in the Service factors Korean market, followed by FedEx, TNT, EMS, and UPS. We further examine both the factor Analytic Hierarchy Process (AHP) importance and carriers’ competitiveness from the perspective of service users. While Importance–performance analysis accuracy and promptness remain as important factors, price becomes the most important factor. Fina