外研版高中英语中国之旅（学生用书）Unit7AVisitandaFewComplaints.ppt

Unit 7 A Visit and a Few Complaints 1 SPEAKING（1） Pair work Imagine you and your partner are a tourist and a tourist guide. Role-play a telephone call where the tourist is making a complaint and the tour guide is apologizing, and trying to be helpful. Use the following expressions. ·Im very sorry to hear that. ·Im terribly sorry that ·We have investigated... ·Im afraid there was a misunderstanding. ·Unfortunately, ... ·Let me apologise for the inconvenience. ·I can try and... ·Our company will give you a full refund. ·We offer you another free of charge. Apologising 2 SPEAKING（2） Pair work Think of an area, which tourists liked or would have liked, but which has been demolished, or pulled down. Now imagine that you and your partner are a tourist and a tour guide. Role-play a situation where the tour guide is explaining the reason for the demolition. Group work Discuss which places in your area or region could be kept or developed as tourist sites. Think about these questions. What might interest tourists about them? What might need improving before tourists can visit these places? What would need to be explained to the tourists? VOCABULARY 1.Complete the sentences with words from the unit. （1）I am very unhappy with your companys service. You owe me a(n) _____. （2）You are very _____.You should speak politely. （3）One of the tourists _____ about the tour, so I must write to her and apologise. （4）He _____ me that hed be here by 6:00 pm, so he should be here soon. （5）This _____ only holds fifty people, so there wont be enough seats for us all. （6）I am returning this dress, as its too big. Please give me a(n) _____. 2.List twenty special words that a tour guide in Beijing would need to know. Example: palace temple Beijing roast duck WRITING Prepare a four-day route for some foreign visitors to Beijing. For each day, plan the activities for morning, afternoon and evening. Include any information that will be useful for them. 3 CULTURAL CORNER