组织行为学精要第十版chapter7-emotions-and-moods.pptVIP

Copyright ?2010 Pearson Education, Inc. Copyright ?2010 Pearson Education, Inc. 7-* Essentials of Organizational Behavior, 10/e Stephen P. Robbins Timothy A. Judge Chapter 7 Moods, Emotions and Organizational Behavior 7-* After studying this chapter, you should be able to: Differentiate emotions from moods and list the basic emotions and moods. Identify the sources of emotions and moods. Discuss the impact emotional labor has on employees. Contrast the evidence for and against the existence of emotional intelligence. Apply the concepts of emotions and moods OB issues. Contrast the experi