组织行为学精要第十版chapter7-emotions-and-moods.ppt

Copyright ?2010 Pearson Education, Inc. Copyright ?2010 Pearson Education, Inc. 7-* Essentials of Organizational Behavior, 10/e Stephen P. Robbins Timothy A. Judge Chapter 7 Moods, Emotions and Organizational Behavior 7-* After studying this chapter, you should be able to: Differentiate emotions from moods and list the basic emotions and moods. Identify the sources of emotions and moods. Discuss the impact emotional labor has on employees. Contrast the evidence for and against the existence of emotional intelligence. Apply the concepts of emotions and moods OB issues. Contrast the experience, interpretation, and the expression of emotions across cultures. 7-* Why Were Emotions Excluded from OB Study? Myth of rationality – emotions were the antithesis of rationality and should not be seen in the workplace Belief that emotions of any kind are disruptive in the workplace 7-* Emotional Terminology Affect A generic term that encompasses a broad range of feelings that people experience Emotion Intense feelings that are directed at someone or something Short termed and action-oriented. Mood Feelings that tend to be less intense and longer-lasting than emotions and often lack a contextual stimulus 7-* Affect, Emotions, and Moods 7-* The Spectrum of Basic Emotions Classifying Moods: Positive and Negative Affect Mood States: General groupings of affective emotions into negative and positive categories. 7-* Positive Emotions Positive Affect. The mood dimension consisting of positive emotions such as excitement, self-assurance, and cheerfulness at the high end with boredom, sluggishness, and tiredness at the low end. Positivity Offset. At zero input, when no stimulus is provided, most people experience a mildly positive mood. In fact, positive moods tend to be more common than negative ones. 7-* Negative Emotions Negative Affect. The mood dimension consisting of nervousness, stress, and anxiety at the high end with relaxation, tranquility, and poise at the low e