个人绩效以及绩效评估.pptVIP

The iceberg model of competencies能力冰山模型 knowledge 知识 skill 技能 Behavioral demonstration of expertise 专业人士的行为示范 abilities 技能 Preset competence 现有的能力 profiling competencies 能力 A B C D E F G 1.Problem solving问题解决 2.Team work 团队工作 3.Influencing 影响 4.Communicating 沟通 5.Creativity 创造力 6.Job knowledge 与工作相关的知识 Competencies 能力 jobs 工作 Competency example资格范例 Knowledge 知识 Skills 技能 Abilities 能力 example举例 competency-based 以能力为基础的评估 Competencies and business strategy能力和企业战略 Operational excellence -cost- 卓越的运营 —成本— Product leadership -innovation- 产品领先 —创新— Customer intimacy -solutions- 良好的顾客关系 —问题解决— Teamwork 团队合作 Innovation 革新 ? Business orientation 企业导向 Technical expertise 技术专家 ? Analytical training 解析性培训 Creative thinking 创新思维 ? ? Interpersonal skills 人际关系技能 Competency focus 能力关注点 Advantages and disadvantages of competency-based approaches 以能力为基础的评估方法的优劣 优点 与企业战略紧密相连 统一的评估因素 可辨别缺点 Advantages Aligned with business strategy Uniform appraisal factors Identifies shortcomings Advantages and disadvantages of competency-based approaches 以能力为基础的评估方法的优劣 缺点 评价人—而并非评价人 的表现 不容易确定评价因素 没有明确地与职责相连 很难划分等级 很难证明 也许难以依法辩解 Disadvantages Appraises person- not person’s performance Not easy to identify factors Not tied to specific duties Difficult to rate Difficult to document May be difficult to defend legally Behavioral descriptors行为描述法 Focus on what the individual does 关注个人做什么 Example 例子 Behavioral competencies 行为能力 Performance factors 绩效因素 Critical incidents 重要的事件 Behavioral competencies行为能力 Team building 团队建设 Definition 定义 Behavioral descriptors 行为描述法 Leadership 领导能力 Definition 定义 Behavioral descriptors 行为描述法 Performance factors绩效要素 Measure individual behavior 测量个人行为 Rating scale 评级等级 Weighting 权重 Example-performance factors举例—绩效要素 Job: programmer analyst 职位：程序分析师 Performance factor: organizing and planning 绩效要素：组织和计划 Rating scale: behaviorally-anchored 评价等级划分—行为锚定法 Critical incidents关键事件法 Meas