酒店客人投诉处理PPT格式.pptVIP

附一：处理投诉时的常用客套话 5、很抱歉，但情况已如此，请坐一会儿,我尽快为您作安排。 I’m terribly sorry. but that is the situation. Please take a seat. I’ll soon have something arranged for you. 6、先生，感谢您为我们提供这些情况，我立即去了解。 Thank you for telling us about it, I’ll look into the matter at once.. 7、先生很抱歉，我将尽快地解决这个问题。 Sorry, sir , I’ll solve the problem for you as soon as possible. 8、恐怕您误会了我的意思，我能解释一下吗？ I’m afraid you have misunderstood what I said. Perhaps I can explain again. 附一：处理投诉时的常用客套话 9、对于我的粗心大意我非常抱歉。 I’m awfully sorry for my carelessness. 10、先生请别激动，让我来想办法。 lease sir ,if you calm yourself, I’ll try to help you. 11、很抱歉，我们此刻不能答应您。我们