世纪商务英语 综合教程3 四版 ppt 课件Unit 5.ppt

世纪商务英语  综合教程3(第四版） Unit 5　Customer Service Text B Part 2 Complete each sentence with a suitable word in each group. Change the form where necessary. 　　Group 1: principal principally 1. The ____________ of the business has an office in New York. 2. The advertising campaign is aimed _______________ at women. 3. How much interest will there be on a ______________ of $5,000? 4. Iraq’s __________ export is oil. principally principal principal principal Unit 5　Customer Service Text B 　　Group 2: access accessible 1. Citizens may have free __________ to the library. 2. This database is only _____________ by the authorized manager. 3. Users can __________ their voice mail remotely. access access accessible 　　Group 3: commit committed commitment 1. The banks have _________ themselves to boosting profits by slashing costs. 2. Women _________ fewer crimes than men. 3. Employees will make a personal _______________ to the continuous improvement process and to reach their fully potential, providing added value. 4. He was ___________ to the cause of world peace. committed committed commitment committed 2 Guided Presentation Part 1 Fill in the blanks with no more than 4 words according to the passage. The main business of Tesco is . The core purpose of Tesco is to to gain loyal customers. Tesco’s attitude toward customers is based on . Tesco’s first priority is to provide customers with . 5. Tesco also gives consideration to its staff and tries to make the company a great . food retailing create value for customers healthy choices trust and respect place to work Part 2 Make a presentation on Tesco’s customer service strategies based on the information given in Part 1. Unit 5　Customer Service Text B