商务英语听说第二版课件房玉靖 ISBN9787566301703 PPTUnit 16.pptVIP

English Listening and Speaking in Business Unit 16 Complaints and Claims Unit 1 Part A Intensive Listening Part B Extensive Listening Part C Listening Speaking Integration Part D Oral Practice Related Information Part A Intensive Listening Phonetics Dictation Part B Extensive Listening Dialogues Conversation Part C Listening Speaking Integration Conversation Passage Part D Oral Practice Role-play Topic Discussion Part A – Phonetics Listen and tick the word you hear. The word will be read once. 1. a. loose b. tooth c. sooth d. choose 2. a. plays b. place c. case d. lace 3. a. rates b. mates c. race d. face 4. a. miss b. meals c. maids d. Ms. 5. a. heats b. hates c. hits d. tease Part A – Dictation You’ll hear eight sentences. When you hear the first time, repeat the sentence and pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time. 1. We are lodging a claim for shortage of weight. 2. I’m afraid you should compensate us by 10% of the total amount. 3. We hope that you will see your way to make up for the loss we sustained. 4. The goods have been heavily saturated by rain. 5. This seems to be a very clear case and we hope you will make a prompt settlement. Part A – Dictation You’ll hear eight sentences. When you hear the first time, repeat the sentence and pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time. 6. Nearly 15% of the package has been broken and the goods inside were badly damaged. 7. It occurs that 350 sets of bicycles got rusty. 8. We regret for the loss you have suffered and agree to compensate you by 2,000 US dollars. Part B – Dialogues 1. A. In the shop. B. In the factory. C. In the warehouse.