世纪商务英语 ——外贸英语实务 第二版 课件外贸英语实务14.ppt

3. Upon examination, we found that nearly 30% of the packages were broken. But we have shipping documents here to prove that the goods were received by the carrier in perfect condition. Therefore they must have been damaged on route. 4. We can assure you that they were in perfect condition when they left here, and the damage must have, therefore, occurred during transit. We have had the case and contents examined by the insurance surveyor, and, as you will see from the attached copy of his report, he maintains that the damage was due to insecure packing. 5. I am sorry to have to return these goods, and shall be glad if you will replace the right goods for them as early as possible. We deeply regret that we have troubled you so much through our negligence. We will arrange for the right goods to be dispatch to you at once. 6. On checking the goods received, we find that several items on your invoice have not been included. Really? I’m very sorry for this, but will you tell me in detail what items they are? 7. If this were the first time you had failed to send us our order on time, we should not complain, but we had the same experience last year. I have to apologize once again for the mistake in our work. I have taken measures to prevent such things from happening again. 8. In order to settle the matter, we shall send our representative to conduct an inspection. As soon as findings come to hand, we’ll contact you again. We’ll be waiting for your findings. Sorry for the trouble we have caused you. 　　The task for this unit: settle the dispute. 　　After arrival of the goods, B finds that some of the goods are broken, and he thinks that the loss is due to improper packaging. B lodges a claim against A for the damage of the goods and proposes to be compensated by 3% of the total value plus inspection fee. A also has shipping documents to prove that the goods were received by the carrier in perfect condition. He has inspection certificate of packaging, too. But because the lo