旅游英语课件房玉靖 ISBN9787811347029 PPTChapter 8.ppt

Situation I —— Background Information What ought a tour guide to do in case of checked baggage losses during the trip in China? If the tourist’s baggage gets lost within China’s territory, the tour guide should find out clues that may help for it recovery. 1. The porter in the hotel may have placed the baggage on the wrong floor or in the wrong room. The baggage may have been confused with those of another tour group. Once you realize a piece is lost, it is necessary to look for the baggage immediately, and the lost baggage, when found, should be sent to the tourist’s room; Situation I —— Background Information 2. If the baggage is lost on the way to or from the airport, the tour guide should contact the travel service for assistance. It’s the duty of the baggage sections of both the hotel and the travel service to look for the lost baggage; when found, the baggage should be handed to the tourist promptly. 3. Try to console the tourist who has lost the baggage and help him or her ease the difficulties caused by the loss; Situation I —— Background Information 4. If the baggage eventually cannot be found, the manager of the travel service (if necessary), and the tour guide should explain to the tourist what may have happened, offer apologies and help him or her to claim for compensation in accordance with the international practice. Of course, it’s most important to ensure the safety of baggage. The tour guide must pay attention to the handling and checking of the baggage each time to avoid any losses. Situation I Scene: Peter has just arrived at the hotel. But he couldnt find one of his bags when he was showed to his room. He is very anxious because his passport, ID card and some other important things are all in the bag, so he is asking the tour guide for help. G: the Guide P: the Customer G: Hi, Peter. You look anxious. What happened? P: I’m sorry to disturb you now, but I can’t find my baggage. It is very important to me. My passport and ID card are all in