供应链管理基本知识解读(英文版).pptVIP

Supply Chain Management Elements and Key Decisions Types of Business Process Links Underlying Process Vision Fundamental Management Components Customer Relationship Management Customer service teams develop and implement customer partnering programs. Product/service agreements are established. New customer interfaces lead to improved communication and better predictions of customer demand and improve the way customers are serviced. Teams identify and eliminate sources of production variability. Key performance evaluation criteria (both level of service and customer profitability) are used to measure results. Customer Service Management Provides a single source of customer information, a point of contact for administration of the product/service agreement. Conveys real-time information through interface with product and distribution operations. Requires an on-line/real-time product and pricing information to assist customers with inquiries, order placement, and after-sales service. Includes front line technical service that assists customers with product applications and recommendations. Customer Order Fulfillment “Customer need dates” and requirements drive the process. Manufacturing, distribution, and transportation plans are integrated. Strategic alliances with key supply chain members and carriers are formed to meet requirements and to reduce total-delivered-cost to customers Manufacturing Flow Management Product is pulled through the plant based on customer needs. Manufacturing processes must flexibly respond to market changes with rapid changeover capabilities for mass customization. Minimum lot sizes are planned to move toward a make to order environment. Production priorities are driven by required delivery dates. Managers concentrate on keeping setup/changeover costs very low. Procurement Strategic plans of suppliers and company are aligned to focus resources on holding down costs and developing new products. Supplier categorization and management is imp