module-8-新编剑桥商务英语(初级)第三版.pptVIP

SIM (Subscriber Identity Module) cards: The SIM card used in cellular phones has its upper left corner trimmed diagonally to guide the card correctly into position. Solving Problems: Exercise 2 Work in pairs. Brainstorm ideas to find a Poka-Yoke way. Labelling Sound Tank design Detector Alarm Monitor Shepherd Reinforce the fence Increase cow’s activity ground Device Camera+monitor Alarm sound Alarm system Monitor system Wrong fuel Get stuck in the door Cow escaping Use different measures of diameter of the tubes. Optical cells to stop doors from closing when people are getting on/off. Stones to make the gate close automatically. Exercise 4 Prevent a mistake from becoming a catastrophe(大灾难). It only fits the right tank. Stop the doors from closing when people are getting off. To make the gate close automatically. Total Quality Management (TQM) A management concept coined by Edwards Deming. The basis of TQM: to reduce the errors produced during the manufacturing or service process. to increase customer satisfaction, supply chain management. to aim for modernization of equipment and ensure workers have the highest level of training. One of the Principal Aims to limit errors to 1 per 1 million units produced. often associated with the development, deployment, and maintenance of organizational systems that are required for various business processes. Seven Basic Tools of Quality The cause-and-effect or Ishikawa diagram The check sheet (检查单) The control chart （控制图） The histogram （柱状图） The pareto chart （排列图） The scatter diagram （散点图） flow chart （流程图/生产过程图） TQM vs. Six Sigma TQM tries to improve quality by ensuring conformance(一致) to internal requirements. Six Sigma focuses on improving quality by reducing the number of defects. P82 Collocations with problems Detect Causing Having Explain Avoid Deal with Solve Business ethics Corporation responsibility We’ve got a problem Hi, David. Is something wrong? Is it serious? Oh, what’s wrong, exactly? Oh no! H