山东省养老服务机构服务质量规范.docVIP

山东省养老服务机构服务质量规范（试行） 范围···················································4 规范性引用文件·········································4 术语和定义·············································5 服务内容···············································8 质量控制··············································16 基本要求··············································24 服务合同评审··········································27 评价与改进············································29 1 规范 本规范规定了社会养老服务机构服务的基本要求、服务内容与质量控制、服务合同评审和评价与改进。 本规范适用于山东省内的各类、各种所有制形式的为老年人提供养护、康复、托管等服务的养老服务机构。 2 规范性引用文件 下列文件中的条款通过本规范的引用而成为本规范的条款。凡是注日期的引用文件，其随后所有的修改单(不包括