BPMS相关知识简介(英文版).ppt

BPMS Overview Business Process Management What does BPMS mean for You? The Strategic Component of Six Sigma A way for all departments to be actively involved and aligned in their actions to satisfy customers A way to align problem solving resources to solve critical customer issues Getting More Results from Six Sigma For several years, companies have used Business Process Management to improve and manage key business processes. They have launched specific customer-focused projects as a natural extension of process improvement. GE broke the mold, and launched specific projects in parallel with process improvement This is the approach that we are encouraging Samsung Corning to take. History of Successful Six Sigma Deployment Mr. Welch’s Story “The first year, we used Six Sigma to attack costs, improve productivity, and fix broken processes. In 1997 we achieved $320 million in productivity gains and profit By 1998, we had generated $750 million in Six Sigma savings and got $1.5 billion in 1999. Our operating margins went from 14.8 percent in 1996 to 18 percent in 2000.” Mr. Welch continues …. “The next phase was to use Six Sigma tools to fix and design new products” GE Power Systems customers were experiencing Power Down situations with regularity. GE redesigned and reduced unplanned downtime from 33% to 0 on the last 210 units produced since. GE Medical launched a new CT scanner with reduced MRI procedures from 3 minutes to 17 seconds.” Functionally Focused Six Sigma Project Selection Most organizations are measured by “functions” Six Sigma success is largely within functions Executives may operate as a team but are focused, individually, on the functions. Mr. Welch continues … still not enough “Our customers were telling us that they felt no difference in quality.” Mr. Welch continues - now Customer Notices The customer needs reliable delivery as much as short cycle times Now the customer is happy! Two Views of Performance At The Customer For the Customer ACFC