六西格玛普及管理培训教材.pptVIP

检验和试验 质量控制 质量保证 全面质量管理 6s 随生产力发展而变化 1900-1930 1930-1960 1960-1980 1980-1990 1990- 品质管理沿革 Why Does GE Need A Quality Initiative? 为什么GE公司需要以质量为本？ Estimated Cost of Failure in US Industry is 15% of Sales; 在美国工业产业中，质量成本估占销售额的15％ Taking GE From a 3? to a 6? Company Will Save ~ $10.5 Billion per Year! GE公司从3 ? 到6 ? 将要每年节省100亿美金 6 5 4 3 2 1 40% 35% 30% 25% 20% 10% 15% 5% Cost of Failure (% of Sales) 失误的成本（％销售） Defects per Million 每百万缺陷 3.4 233 6210 66,807 308,537 500,000 Sigma Why SIX SIGMA ? Who Else Is Implementing SixSigma? 其他公司谁在做SixSigma? Motorola - 1987 Texas Instruments - 1988 ABB (Asea Brown Boveri) - 1993 Allied Signal - 1994 General Electric - 1995 Kodak - 1995 Westinghouse - 1996 Siemens (manufacturing only) - 1997 Nokia - 1997 Sony - 1997 Plus...Over 50 companies at the last Six Sigma Best Practice Sharing Product quality ,Output of Product 产品的质量,最终产品 Reduce Variability 减少偏差 Six Sigma Quality Six Sigma质量体系 Traditional Quality 传统质量体系 V’s Manage Means, Worst Case 控制均值，最坏情况 Inspect /Audit 检验、审核 Quality means: 质量意味： expensive design/process 昂贵的设计、流程 costly inspections/checking 花费巨大的检测和检验 rework 返工 Documentation 文档 Re-Design and Work Out 重新设计、群策群力 Poke Yoke design Build it right the first time Poke Yoke设计，第一次做好 Quality means:质量意味 low cost, simple processes 低成本，简单流程 prevention by design 设计预防 fewer defects 没有缺陷 Process Quality 过程的质量 急救包 救火队 植入运作过程的根基 It is CUSTOMER SATISFACTION, 是客户的满意程度 Conformity to their requirements, 客户需求的确认 Translation of their requirements into 将客户的需求转换成 Customer CTQ. 客户的质量关键点 What is Quality ? 什么是质量 Our Survival is dependent upon Growing the Business. 企业的生存决定于业务的增长 Our Business Growth is largely determined by Customer Satisfaction 业务的增长决定于客户的满意程度. Customer Satisfaction is governed by Quality,Price,and Delivery. 客户的满意程度决定于质量，价格和服务 Quality ,Price,and Delivery is controlled by Process Capability. 质量，价格和服务决定于过程能力 Our Process Capability is greatly limited by Variation. 过程能力限制于其差异性 Process Variation leads to an increase