HND customer care 报告.docVIP

The customer care of HSN Contents Introduction Introduction of HSN The structure of the report Describe the HSN’s Customer Care Strategy 2.1 The meaning of customer care strategy 2.2 The customer care strategy of HSN 2.3 The development of customer care strategy in HSN 3. The standards of customer care 3.1 The macro customer care standards 3.2 The customer care standards of HSN. 3.3 The development and improvement in HSN 4．Obtaining and monitoring qualitative and quantitative customer feedback 4.1 Definition and the main futures of the qualitative aspects 4.2 The different betwee