酒店侍酒师岗位职责.docxVIP

Page PAGE 4 of NUMPAGES 4 第 PAGE 4页，共 NUMPAGES 4页 Sommelier 侍酒师 Sommelier 侍酒师 Room to have a great start Room to have a great start 成功的开始 Hotel Level: 酒店等级： IV – V 四—五 Department: 部门： Food Beverage Services 餐饮服务部门 Job Band: 职位等级： 8 Reports To: 直属上级： FB Supervisor, Restaurant Manager 餐饮主管，餐厅经理 job overview职位概述 Manage the complete wine program needs of the Food and Beverage Division. Assist in managing one or more full-service food and beverage outlet(s) on a daily basis. 管理餐饮部门整体的葡萄酒计划。协助管理一家或多家全服务餐饮营业场所的每日运营。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 At InterContinental Hotels Resorts? we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村?，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： 亲切、充满自信、体现尊重来展现富有魅力的你。 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties and Responsibilities工作职责 Greet all guests and take beverage and food orders in a prompt and professional manner. 快速和专业的迎接所有客人，为客人点餐。 Serve cocktails and/or menu items to bar guests; up-sell when taking orders. 为酒吧客人提供鸡尾酒和餐单上的项目；点单时向客人推销。 Perform pre- and post-shift side-work. Stock service station. Fold and stack cocktail napkins and prepare bowls of bar snacks. 工作前后的准备和收尾工作。清点服务站。折叠鸡尾酒餐巾和准备酒吧零食。 Record order on guest check and ring up on pre-check register or according to hotel procedures. Complete customer payment transactions according to cash and charge procedures. 在客人帐单上进行记录，登录帐号或按酒店程序进行工作。按现金收款程序完成顾客的付款。 Clear and