ISO9001-2015-标准转版培训课件.ppt

;标准换版培训;新版标准的目的;标准规定的26处形成文件的信息;其中应该看到记录的条款-23个（22个必须存在）;建议编写的26个文件;必须看到的文件-9个;可以提出不适用的条款;审核员判定组织符合ISO9001要求;如何认定管理体系;标准换版培训;说明;引言 0.1 General 总则;引言;引言;0.2 Quality management principles质量管理原则;0.3 Process approach过程方法0.3.1 General 总则;0.3 Process approach过程方法0.3.1 General 总则;0.3 Process approach过程方法0.3.1 General 总则;0.3.2 Plan-Do-Check-Act cycle策划-实施-检查-改进循环;图2：本标准中的 PDCA 循环模式;0.3.2 Plan-Do-Check-Act cycle策划-实施-检查-改进循环;0.3.3 Risk-based thinking基于风险的思维;0.3.3 Risk-based thinking基于风险的思维;0.4 Relationship with other management system standards与其他管理体系标准的关系;与其他管理体系标准的关系;Quality management systems — Requirements质量管理体系 要求;2 Normative references规范性引用文件;3 Terms and definitions术语和定义;ISO9001：2015的PDCA;4 Context of the organization组织的环境4.1 Understanding the organization and its context理解组织及其环境;4.1 可能存在的证据;可能存在的证据-SWOT分析;4.2 Understanding the needs and expectations of interested parties理解相关方的需求和期望;理解相关方的证据-不仅仅是顾客;4.3 Determining the scope of the quality management system确定质量管理体系的范围;没有手册概念的手册-审核提示;4.4 Quality management system and its processes质量管理体系及其过程;过程识别 – 审核提示-形成文件的信息;4.4 Quality management system and its processes质量管理体系及其过程;5 Leadership 领导力5.1 Leadership and commitment 领导力和承诺5.1.1 General 总则;5.1.2 Customer focus以顾客为关注焦点;5.1 审核提示;5.2 Policy方针;5.2.2 Communicating the quality policy沟通质量方针;5.3 Organizational roles, responsibilities and authorities 组织的角色、职责和权限;6 Planning 策划6.1 Actions to address risks and opportunities 应对风险和机会的措施;风险（取决于产品性质）-机遇识别示例;*;6.1.2 The organization shall plan组织应策划:;风险识别工具;风险控制和机遇识别-不是风险管理体系;6.2 Quality objectives and planning to achieve them 质量目标及实现策划;6.2 Quality objectives and planning to achieve them 质量目标及实现策划;6.3 Planning of changes 变更的策划;7 Support 支持7.1 Resources资源7.1.1 General 总则;7.1.2 People 人;7.1.3 Infrastructure基础设施;7.1.4 Environment for the operation of processes 过程运行环境;7.1.5 Monitoring and measuring resources 监视和测量资源;7.1.5.2 Measurement traceability 测量的追溯性 ;测量设备注意事项;7.1.6 Organizational knowledge 组织知识;;7.2 Competence 能力;