商务英语听说尹秀琴主编答案Unit 12 Complaints, Claims and Settlement.doc

Unit 12 Complaints, Claims and Settlement Starting-up 索赔清单 商品检验证书 商业发票 装箱单 提单 保险单 销售合同 报关单 Initial Listening Task 1 Auto theft claim Fire claim Product liability claim Car accident claim Personal injury claim Equipment theft claim Workers’ compensation claim Health claim Task 2 cost, rare orders proper package, partially, assembled investigated, conclusion, damaged inconvenience, caused occurring charged, peer Task 3 C 2. B 3. D 4. A 5. C Tape script Hello, I’m calling to make a complaint. Yesterday I purchased 50 sets of toy blocks at your flagship store. But this morning, wh