喜来登(Sheraton)酒店房务部楼层领班岗位职责.docVIP

Job Summary: Responsible for cleanliness and service on assigned guest room floors during shift. 岗位概述： 当班时负责所分配的楼层的清洁及服务 Duties Responsibilities: Responsible for assigned floors and guest rooms during shift Work closely with the Reception to ensure correct room status at all times. Ensure highest standard of cleaning in assigned areas Ensure guest privacy is respected when DND status is displayed Supervise turndown service Responsible for strict key control Inspect regularly guestroom corridors and public areas Report maintenance issues promptly to Engineering Ensure compliance of Lost Found procedures Keep floor linen rooms neat and tidy Monitor productivity of the unit Prevent and resolve grievances Resolve disputes Discipline staff when necessary Check Housekeeping associate’s grooming, personal hygiene and appearance Assist with the preparation of associate’s duty roster Facilitate multiskilling Assist with staff training and development Provide ongoing advice and support to associate’s under your supervision Supervise associate’s performance Provide one to one instruction to staff members when required Deliver high quality service to guests Ensure guest needs and reasonable requests are met Seek opportunities to continually improve guest service, by reporting guest comments Take appropriate action to resolve guest complaints Promote the hotel and Sheraton products and services Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests Adhere to the hotel’s security and emergency policies and procedures Log security incidents and accidents in accordance with hotel requirements Adhere to hotel cleaning and maintenance programs Ensure a high level of cleaning is maintained in your work area Ensure all reporting and servicing deadlines are met on a timely basis Carry out other tasks as directed by your supervisors 职责义务： 当班时负表所有分配的楼层和客房 与接待部门密切合作确保任何时间内正确的房态 确保所分配的区域的高度清洁 确保在“请勿打扰”状态下客人的隐私被维护 监督夜床服务 负责钥匙