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1
Elementary?‐?Difficult?Customer?(B0001)?
A: Good evening. My name is Fabio, I’ll be your waiter for tonight. May I take your order?
B: No, I’m still working on it. This menu is not even in English. What’s good here?
A: For you sir, I would recommend spaghetti and meatballs.
B: Does it come with coke and fries?
A:It comes with either soup or salad and a complimentary glass of wine, Sir.
B: I’ll go with the spaghetti and meatballs, salad and the wine.
A: Excellent choice, your order will be ready soon.
B: How soon is soon?
A: Twenty minutes?
B: You know what? I’ll just go grab a burger across the street.
Elementary?‐?Calling?In?Sick?(B0002)?
A: Hello, Daniel speaking, how may I help you?
B: Hi, Daniel, Julie here.
A: Hi, Julie, how are you?
B: Actually, I’m feeling quite ill today.
A: I’m sorry to hear that. What’s wrong?
B: I think I’m coming down with the flu. I have a headache, a sore throat a runny nose and I’m feeling slightly feverish.
A: I see... so you’re calling in sick?
B: Yes, I was hoping to take the day off to recover.
A: OK, then. Try and get some rest.
Elementary?‐Daily?Life?‐?Hotel?Upgrade?(C0003)?
A: Good afternoon. What can I do for you?
B: I’d like to check in please. I have a reservation
under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve
been expecting you and here is your keycard to
the presidential suite.
B: But there must be some mistake; my reservation
was for a standard room.
A: Are you sure? Let me double check .
B: YeahHere, this is my confirmation number.
A: You’re right Mr. Roberts, there seems to be a mixup,
unfortunately we’re oVerbooked at the moment .
B: So
A: Not to worry. We’re pleased to offer you a complimentary upgrade.
B: Presidential suite baby!
Elementary?‐The?Office?‐?I?need?an?assistant!?(C0004)?
A: ...like I told you before, we just don’t have the resources to hire you an assistant.
B: I understand that, but the fact is we’re understaffed.
A: The timing
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