中华讲师网-宋联可：管理基础.pptVIP

管理沟通 1、什么是沟通 Communication沟通 The transfer and understanding of meaning.意义的传递和理解 Transfer means the message was received in a form that can be interpreted by the receiver.传递意味着信息以接收者可理解的形式接收。 Understanding the message is not the same as the receiver agreeing with the message.理解信息不等同于接收者认同信息。 Interpersonal Communication人际沟通 Communication between two or more people两人或多人之间的沟通 Organizational Communication组织沟通 All the patterns, network, and systems of communications within an organization组织中沟通的各种方式、网络、系统等。 11–* Functions ofCommunication 沟通的功能 Control控制 Motivation激励 Emotional Expression 情绪表达 Information信息 2、沟通的功能 3、沟通要素 Message信息 Source: sender’s intended meaning信息源：发送者想表达的信息 Encoding编码 The message converted to symbolic form信息转换成信号形式 Channel通道 The medium through which the message travels信息经过的媒介 Decoding解码 The receiver’s retranslation of the message接收者将信号转译过来 Noise噪声 Disturbances that interfere with communications干扰沟通的因素 理解群体与团队 1、工作群体与工作团队的比较 合作心态强弱顺序：木、水、土、火、金 工作群体 工作团队 管理者 执行者 领导者 团队成员 2、群体 Group群体 Two or more interacting and interdependent individuals who come together to achieve particular goals.-p407两个或两个以上相互作用、相互依赖的个体，为了实现特定的目标而组合在一起的集合体。 Formal groups正式群体 Work groups defined by the organization’s structure that have designated work assignments and tasks.由组织建立的工作群体，有着明确的工作分工和具体的工作任务。 Appropriate behaviors are defined by and directed toward organizational goals.恰当的行为取决于组织的目标，这些行为直接指向组织目标。 Informal groups非正式群体 Groups that are independently formed to meet the social needs of their members.这些群体为了满足人们的社会交往需要而自然形成。 3、群体的发展 Forming形成阶段 Members join and begin the process of defining the group’s purpose, structure, and leadership.成员加入群体，开始界定群体的目标、结构、领导层的过程。 Storming震荡阶段 Intragroup conflict occurs as individuals resist control by the group and disagree over leadership.个人抵制群体控制和不同意领导时出现内部冲突。 Norming规范阶段 Close relationships develop as the group becomes cohesive and establishes its norms for acceptable behavior.当群体有凝聚力并建立可接受的行为规范时，形成密切的群内关系， Performing执行阶段 A fully functional gro