hnd客服报告正文.docxVIP

Creating a Culture of Customer Care H1F0 34 Candidate Name: Grade and Class: PAGE 1 Content TOC \o 1-3 \h \z \u 1.0 Introduction 2 2.0 Expectation of internal and external customer 2 2.1 Internal Customers 2 2.2 External customer 3 3.0 Establishment and maintenance of customer relationship 4 3.1 What is the customer relationship management 4 3.2 The benefits of CRM 4 3.3 How to establish CRM 4 4.0 The way of organizing customer care training 5 5.0 The qualitative and quantitative customer feedback 6 5.1 Quantitative research: 6 5.2 Qualitative research: