首饰营销情景对话.pptVIP

步骤1：顾客告知营业员她想买只翡翠戒指，希望营业员帮忙推荐． －I’d like to buy a jadeite ring. Can you give me some suggestion? / How about showing me some samples? 步骤2：营业员询问顾客要多大尺寸的戒指． 步骤3：顾客表示不知道自己的尺寸． －Yes, it’s my pleasure. What’s your size? －I have no idea. 步骤4：营业员提出为顾客量尺寸，并告知顾客是13号，后推荐一个翡翠戒指给顾客． －Would you mind me measuring the size for you? －No, I don’t mind. －Your size is 13.What do you think of this ring? 步骤6：营业员说明目录上的戒指只是展示品． 步骤5：顾客表示推荐的图案太复杂，不适合自己，希望要目录上的某个戒指． －I don’t think the style suits me. The pattern is flaring and complex. I like the ring on the catalogue. －I’m sorry, but it’s just for display/on exhibition and we don’t sell it. 步骤7：顾客自己选中一件，并要求试戴． －Can I try this ring on? 步骤8：营业员表示：“您眼力/品位真好，这是最新款，非常流行。”顾客试戴，表示：“谢谢，我想我很喜欢它，买单。” －You have a good eyesight/taste. It’s the latest fashion, very popular. －Thank you, I think I’ll enjoy wearing it. Check, please. 步骤9：营业员询问：“您想把它包装成礼品吗？”顾客回答：“是的．” －Would you like to wrap it for a present? －Yes, please. 步骤10：营业员说明：“一般情况下，不能退换货 品，所以请您在我包装前再仔细检查一下．顾客再 检查后表示：“很好，没问题．” －Generally you can’t return or exchange the jewelry products. So you’d better double-check it before you take it. －There is no problem. 步骤11：顾客询问：“你们的售后服务是怎样的？” 营业员说明：“我们终身为您免费清洗，一年内免 费保修一次，以后收取成本费．如果您在佩戴过程 中发现任何质量问题，尽快与我们联系，我们将及 时为您处理．” －How about your after-sale service? －We will clean and wash it for you for life. Repairing will be free of charge in one year, and then there’ll be a charge for repairing cost. If you find any quality question when you wear it, please connect with us as soon as possible. We’ll treat with it in time. 步骤12：顾客又询问：“如果我在你们店里买了黄 金项链，在上海能清洗或修理吗？”营业员说明： “全国任何一家分行都能为您提供上述服务包括上 海分行．” －If I buy the gold necklace in your shop, could I have it cleaned or repaired in Shanghai? －You can enjoy these after-sale services at our any branch in China, including Shanghai. 步骤13：营业员询问：“要不要放到盒子里？” 顾客回答：“是的＂．营业员又询问：“盒子要加 收费用的，这样可以吗？”顾客回答：“好的．” －Shall I put it in a box? －Yes. －There is a charge for the box. Will it be alright? －All right. 步骤14：营业员说明:“这是您买