奔驰前台接待流程--ygf122资料教材.pptVIP

?6.0???客户关怀 Customer Care 5.0???运营管理 Operations Management 4.0???建立一个 有效的结构 Organizing an Operational Structure 保修流程 Warranty Process Flow 时间和出勤记录 Time and attendance recording 单据的顺序 Order Scheduling 终检/ 质量控制 Final/Quality Control 车间流程 Workshop Flow 资源控制 Inventory Control 出纳 Cashier 保修流程 Warranty Process Flow Mechanic (5) Parts Department (7) Forman (6) Customer (1) Service Advisor (2) Control Room (4) Service Manager (3) Warranty Clerk (8) Control Room (9) Final Control (10) Service Manager (11) Warranty Clerk (12) 帮助服务中心理解保修流程 To assist Service Cent