安全医院业务持续管理研究.docxVIP

突发事件背景下的安全医院业务持续管理 曹吉鸣1,陈倩2,刘亮彳 I同济大学经济与管理学院，上海2000922同济大学经济与管理学院，上海200092?上海大学 管理学院，上海200444) 摘要：更院在突发事件来临吋不仅是受害者，也是服务提供者，因此保持医院救援保障业务 的持续性是维护社区群众生命安全不可忽视的重要因素。本文提出“安全医院”理念，阐述 了医疗机构如何在突发事件发生和随后阶段依然能够在自身基础设施之上提供服务并全面 运转；在梳理业务持续管理流程及其重要组成要素的基础上，根据业务持续管理阶段时序性 特征，建立了涵盖突发事件事前、事中和事后应对策略的安全医院业务持续管理框架，为医 院提高灾害抵抗力和恢复力提供了新的管理方法和手段。 关键词：安全医院，突发事件，业务持续管理，业务影响分析 Developing a Business Continuity Management Framework for Safe Hospitals Jiming Cao, Qian Chen2、Liang Liu 3f School of Economics and Management, Tongji University, Shanghai 2000922 School of Economics and Management, Tongji University, Shanghai 200092School of Management, Shanghai University, Shanghai 200092) Abstract: Under an emergency circumstance, healthcare facilities in an affected area can fall into fxinctional decline, which not only will endanger patients lives and continuity of care for the surrounding community, but also will affect hospital staff and associated suppliers? Therefore, it is necessary to provide a Business Continuity Management framework (BCM) for hospitals to maintain critical activities even in unexpected crisis. This paper illustrates the Safe Hospital” benefits and its requirements of business continuity in order to incorporate its notion into BCM procedures? After identifying main elements of BCM such as risk analysis, business impact analysis, emergency response and crisis management, an overall framework for safe hospital BCM is proposed considering three main time-ordered stages: before, during and after a disruptive event. As a new management tool, this BCM framework will enhance safe hospitals9 disaster resilience and recovery capabilities. Keywords: safe hospital, emergency and disaster, business continuity management, business impact analysis? 近年来，自然灾害、流行性疾病、恐怖袭击等各类自然、技术、人为事件或 灾难给公共卫生安全带来严重威胁。2015年5月尼泊尔7级强震中，受灾地区的446 家综合性医院被彻底摧毁，765所公共医疗设施受到损害⑴，仅存少量可以工作 的医疗机构人满为患，大批病人和伤者无处安置；除了医院建筑和卫生系统本身 损失惨重外，很多咲护人员在地震中遭受重创甚至不幸丧生，陕生和病床数量短 基金项目: 作者简介: 缺，约有100万儿童面临灾后传染疾病感染的威胁。灾难造成的大规模伤亡和受 损严重的基