华为eSpace联络中心智能路由平台.pptx

;Content;;路由排队机制;;第二步：排队等待机制;;;第三步：什么是实时接通率;分层服务机制-分配策略;;座席状态;业务类型;Content;;;网络联络中心路由原则;;;Content;系统规格可靠性;Copyright?2012 Huawei Technologies Co., Ltd. All Rights Reserved. The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.