《驾驶台资源管理》.ppt

第一章 工作态度与管理技能Chapter 1 attitude and Management Skills 态度是什么？ 一个人对待事物所有看法的总称。它是对某些人员与事情的思维方式。 你的态度决定了你对某些人员与事情的行为。 What is an attitude? The way you look upon the world around you.It is a way of thinking about somebody or something. Your behavior towards somebody or something depends on your attitudes. 激励模式motivation models 激励的三种模式类型 传统的激励模型:为激励雇员成功地执行其工作，管理者有为其所支配的工资激励系统。 人际关系激励模型：管理者尊重雇员并关心其需要。 人力资源激励模型：给予雇员在决策和执行任务上更多的责任。 Three models Traditional model：To motive workers to perform their jobs successfully, manager have at their disposal a system of wage incentives. Human relation model：Man