IT管理成熟度模型及其运营面临的挑战.ppt

实时取得用户访问应用的真实体验数据 预警机制：在用户尚未发现问题之前就能主动发现并解决 评估业务效果 ,对改进措施进行自动比较 Mercury Real User Monitors provide customers with the complementary capability of monitoring al Real Users all the time from all locations. As compared to CMs, RUM does not restrict itself to specified and identifiable users. As it is a server side solution, using a probe, we listen in on the incoming HTTP traffic from users across all Ips and locations.The probe sits at the switch and reports into a Real User Engine which feeds Performance information to the BAC. The RUM engine reconstructs the round trip time, Availability, Er