旅游业服务意识培训.pptVIP

* * Introduce objective * * * 1.Introduction 2. Divided into 4 groups and discuss, then explain 6 items * * * * * Introduce , then ask question :”What is guest’s expectation” * Introduction * Ask question: who is our customers, then list answers on the whiteboard * Introduction * * 结合酒店实际情况举例说明 * Practice :let 4 groups list keys according to the above requirements * 写出你的优质顾客服务标准 * Q: I want you do me a fivour , will you ? Q2 : Do you know how many resvn. Do we have today ? Q3: How to open this bottle Q4:do you like busy work? Q5: He got promotion . 索道公司服务意识培训 写出你自己的优质顾客服务标准 时限，标准陈述： 流程，标准陈述