国际商务各国差异-(公开课件).pptVIP

 Behaviors in Internitional Business Negotiation ; With the rapid development of global economic, there are more and more international negotiations. In the international negotiation, negotiators need to communicate with different opponents who come from different countries with different culture. Then many cultural conflicts may happen anytime. As a communicative tool, language is very important in negotiation. However, body language also takes a complementary role to help people transfer information to improve communication, which will be an indispensable power to break up language obstacles in international negotiation. Body language from different cultures has different meanings. Understanding and using body language properly is helpful to deal with cultural conflicts.;1、Facial expression 面部表情 Eye contact Reflect one`s concentration and interest degree Persuading Indicating Express our emotion Symbolize people`s position and ability Head language As we can see,head is the top position of our body and it is also the part drawing one`s attention when communicating The mouth If you verdo your smile,you may unintentionally convey the imagine that you are subordinate to the other person and not an equel;Case;1.目光接触(Eye contact）。眼神是心灵之窗，心灵是眼神之源。眼睛是人体中无法掩盖情感的焦点。即使是转瞬即逝的眼神，也能发射出千万个信息，表达丰富的情感和意向，泄露心底深处的秘密。眼睛能传神，会说话，最能表达细腻的感情。但是眼神的表达并不是一成不变的，因人??文化而差异。例如，对美国商人来说，敢于正视对方，才是诚实和正直的标志，是感兴趣的表现，而拒绝或尽量避免和谈话者的目光接触，则被看作不友好的表现，即所谓“Never trust a person who can’t look you in the eyes”。但是，在日本情况恰恰相反，日本商人认为目光接触越少，越表示对对方的尊敬。因此，在谈判时，一动不动的盯着对方，是不礼貌的，但是在交谈中没有目光的接触，可能被认为不感兴趣，甚至不信任，严重的还可能带来不好的印象。所以，我们在和不同文化的人进行交际的时候，要考虑目光接触的“度”问题。;;;;瑞士;美国;;英国;法国;日本;;阿拉伯;德国;