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参考材料
专四完形填空新题型模拟题(1)
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any (36) you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain (37). In a chain store ask to see the manager.
Even the bravest person finds it difficult to complain face to face, so if you do not want to do it in (38) , write a letter. Be sure to(39)to the facts and keep a copy
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