供应链成熟度模型及绩效评估.docVIP

Appendix Overall supply-chain performance metrics are defined as follows and directly support SCOR definitions Delivery performance: Percentage of orders shipped on-time to the original customer request date and to the original commit-to date Order fulfillment lead-time: Calendar days from when an order is received until it is shipped complete Upside production flexibility: Calendar days required to increase output commensurate with a sustained 20% increase in demand; considering three factors—materials, plant, and labor Supply-chain management costs: Costs as a percentage of revenue for th