保护台湾消费者.pptVIP

February 16, 2005 為什麼消費者（病人）體驗 很重要？Why is consumer (patient) experience important? 病人的看病的體驗調查和醫療品質有相互關聯 Patient experience scores are correlated with technical quality of care. 從病人的體驗調查報告得來的資訊能用來診斷醫療照護中所遇到的問題和用來改善醫療品質 Information from patient experience surveys can be used to diagnose problems with care and improve quality. 就醫經驗的調查能幫助民眾在就醫時，做更明確選擇 Patients can make more informed choices on where to seek care based on others’ collective experiences. 在美國， 對醫療照顧不滿意的病人會變更保險公司 In the US, patients who are dissatisfied with care switch health plans. What is CAHPS? How is C