listening中山大学商务沟通.pptxVIP

;;;;;Mr. Bradley, I understand your concern and recognize that it is a very unsatisfactory situation, but may I point out it was just two batches that were defective. Mr. Bradley, we appreciate that the situation has damaged your reputation. And we are sorry. But we also have a good reputation. And that reputation is built on reliability and good relationship with our customers. We supply many leading companies and we are very embarrassed by this incident. I must assure you that it won’t happen again.;;Tasks ;