201383酒店服务英语中级.pdfVIP

INTERMEDIATE 中 级 ENGLISH FOR HOTEL SERVICE 酒店服务英语 二零一三年 Unit 1 What Kind of Room Would You Prefer? 第一单元 您要哪种类型的房间？ Useful Sentences 常用句型 1. How long do you plan to stay, sir? 2. What kind of room would you prefer, sir? 3. You should pay a deposit of RMB 1000 yuan . 4. How would you like t change, Mr. Peter Smith? 5. I’m afraid our hotel is fully booked for that day. 6. I will put you on our waiting list and call you if there is a cancellation. Part I Dialogues 常见会话 Dialogue 1:Personal Reservation 个人预订 Staff: Good morning ，Reservations ，Mary speaking. How may I help you? Guest: Good morning. I’d like to book a room in your hotel. Staff: When is that for, please? Guest: Three nights. Staff: What kind of room would you prefer, sir? Guest: A standard single room, please. Staff: May I have your name, sir? Guest: James Blake, B-L-A-K-E. Staff: Mr. Blake, a standard single room, check-in date February 3rd, staying for three nights. Is that right? Guest: Exactly. Staff: Thank you for your reservation, Mr. Blake. We are looking forward to seeing you. Good-bye! Guest: Good-bye! Questions: 1) How long will the guest stay in the hotel? 2) What type of room does the guest want? Dialogue 2 :Group Reservation 团队预订 Staff: Good morning ，Reservations ，How may I help you? Guest: Good morning. I am Peter Smith from summit International Ltd. I’d like to book 10 double rooms. Staff: For when, please? Guest: From January 4th to 9th ，five days in all. Staff: Just a moment, please. (The staff checks the list) S