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Events (From OCX to it’s subscriber)
AgentEvent(EventData as String)
1.1版Event
1.1版Message Format
1.3版Message Foramt
1.3版Event
CTICONNECTED
CTICONNECTED
WARNING,[Socket]Connected
CTICONNECTED
CTICONNECT_FAIL
CTICONNECT_FAIL
ERROR,[Socket]….
ERROR,[Socket]….
Login
Login , Agent User name , Agent Name , Agent Password
Login , Agent User name , Agent Name , Agent Password
Login
Logout
Logout
Logout
Logout
CallIn
CallIn,Caller Number,Caller Name, Extra Information
CallIn , Customer ID , Caller Name , Dialer Type(Caller Number) , Campaign ID , Pilot Number , Extra Information
CallIn
CallConn
CallConn,Caller Number,Caller Name,Extra Information
CallConn , Customer ID , Caller Name , Dialer Type (Caller Number), Campaign ID , Pilot Number , Extra Information
CallConn
CallCancel
CallCancel,Caller Number,Caller Name,Extra Information
CallCancel , Customer ID , Caller Name , Dialer Type(Caller Number) , Campaign ID , Pilot Number , Extra Information
CallCancel
CallEnd
CallEnd,Caller Number,Caller Name,Extra Information
CallEnd , Customer ID , Caller Name , Dialer Type(Caller Number) , Campaign ID , Pilot Number , Extra Information
CallEnd
Transfer
Transfer,Transferee (ex: extension number, IVR plan name)
Transfer , Transferee (ex: extension number, IVR plan name)
Transfer
AgentAway
AgentAway,AwayReason (optional)
AgentAway , AwayReason (optional)
AgentAway
AgentReady
AgentReady
AgentReady
AgentReady
Dial , Phone number
Dial
Method Summary
1.1版
1.3版
Initialize
Initialize
StartRecording(File as String)
StartRecording(File as String)
StopRecording()
StopRecording()
TransferIVR(Plan as String, Param1 as String, Param2 as String)
TransferIVR(Plan as String, Param1 as String, Param2 as String)
Transfer(Number as String)
Transfer(Number as String)
Dial(Number as String)
Dial(Number as String)
WaitForConnection(PortNum as String)
RunAgentConsole()
AddCall(AgentGroupID As String, PhoneNumber As String, FirstName As String, LastName As String, AreaCode As String,String Customer ID)
A
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