空乘专业毕业论文-空中乘务员工作压力管理.docVIP

空中乘务员的工作压力管理 Flight attendant work pressure management 空中乘务员的工作压力管理 摘要 在 社会竞争日益激烈的今天，人们的工作压力达到了前所未有的高度。大量数据显示，空中乘务员这一特殊群体正遭受困扰，心理健康状况不容乐观。中国国际航空公司对105名空中乘务员的心理健康状况及分析一文中用心理量表严格测量了空中乘务员的心里健康状况，结果表明:有12.8%的人存在着明显的心理症状。这一数字明显高于中国常人规模。由此可见，空中乘务员这一职业正面临着严重的工作压力威胁，空中乘务员业倦怠程度相对较高，如果对之不能很好调适，对空乘人员自己及其家庭和单位会产生许多消极影响，危害极大。所以，有必要更加关注空中乘务员的职业倦怠；行为调适；情绪调适；心态调整，使空中乘务人员能够有正确的面对并有效的减压，从而恢复身体、心理、行为三方面的协调健康，以便提高组织的工作绩效。 关键词 工作压力 空中乘务员 危害 调适 Flight attendant work pressure management Abstract In social increasingly competitive today, people working pressure reached unprecedented levels. Large data shows, the special group flight attendant suffering from mental health problems is not optimistic. China international airlines to 105 flight attendant mental health status and analysis using psychological scale strict article measured flight attendant heart health, the results showed that 12.8% people exist obvious psychological symptoms. This number is obviously higher than normal scale in China. Therefore, the flight attendant this career is facing serious work pressure threats, flight attendant industry burnout degree of relatively high, if not very good to adjust, flight attendants were themselves and their families and unit can produce many negative influence, great harm. Therefore, it is necessary to pay more attention to the flight attendant career burnout; Behavior adjustment; Mood adjustment; Attitude adjustment, to make the air crew can have the right face and effective decompression, thereby restoring physical, psychological, behavior three coordinate health, so as to improve the work performance and Organization Keywords ：work pressure flight attendant damage adjustment 目 录 TOC \o 1-3 \h \z \u 一、引 言 1 1.1 课题研究背景 1 1.2 课题研究内容 1 1.3 课题研究的目的 1 1.4 课题研究的意义 2 二、理论综述 2 2.1工作压力的相关介绍 2 2.1.1 工作应激 2 2.1.2 工作压力 3 2.2 工作压力的主要来源： 4 2.3 工作压力的分类 5 2.4 工作压力的疏导 5 三、空中乘务员压力现状分析 6 3.1 空中乘务员工作压力的原因 6 3.2 空中乘务员工作压力的影响 7 四、空中乘务员的压力管理对策 8