云南大学商旅学院运营管理分析.pptx

;Please Contact Cell Phone：0871-6770167 Email ： ;Announcement Please notify me in advance if you are absent or late, taking a French leave is not allowed. According to the rules made by MBA office, those who are absent one third or above from the total classes will be barred from the final exam, no matter what grade you get in the other 2!; If you have any comments, please feel free to let me know, either by email, phone call or face-to-face talk, I’d prefer the latter for its high efficiency. Your suggestions are welcomed so I am open to them all the time. Besides, I’d like you to treat me not only like a teacher, but a friend as well. Thanks for the POM course, for it serves as a bridge between us.;Performance Appraisal Participation & Attendance：25% Assignment & Case Study in Written Form：25% Final Exam：50% ;Operations Management for Competitive Advantage Richard B. Chase, Nicholas J. Aquilano, F. Robert Jacobs Ninth Edition McGraw-Hill;Main Reference Books 1 Operations Management Jay Heizer, Barry Render / Seventh Edition / Pearson Education 2 Operations Management William J. Stevenson / Seventh Edition / McGraw-Hill;Guideline in Teaching This Course ;How to Become A POM Expert? ;Operations ManagementIntroduction to Operations ManagementChapter 1;Outline;Outline - Continued;Learning Objectives;Learning Objectives - Continued;What Is Operations Management?;;Operations as a System;;Food Process;;Organizational Functions;Functions - Bank;Organizational Charts;Functions - Airline;Organizational Charts;Functions - Manufacturer;Organizational Charts;Identifying Critical Success Factors;“The manufacturing business of tomorrow will not be run by financial executives, marketers, or lawyers inexperienced in manufacturing, as so many U.S. companies are today.”;;Why Study OM?;Fisher Technologies is a small firm that merely survives in stifling competition in a certain field. In order to be more competitive, Fisher Tec