普华永道项目管理培训讲义（英文版五）().ppt

Session Objectives To understand that we are talking about Business Benefits for the client as a result of the project, but also that a “WIN - WIN” outcome is our objective To understand that Business Benefits must be agreed between the client and the RA if they are to be successfully achieved To understand the importance of having a process to measure and monitor the achievement of Business Benefits Which benefit could you track deliver? A - Improved customer satisfaction? OR B - Fifty percent reduction in response times to our customers’ problems? 1 - Faster processing of revenue received? OR 2 - Revenue is banked the day it is received? Business Benefits - problems Failure to describe appropriate benefits Failure to align the project with desired benefits Failure to recognize the impact of project implementation decisions on benefits Failure to monitor and assess benefits Business Benefits - management process Identify benefits Quantify (define) benefits Plan deliver benefits Monitor review benefits …and of course, involve the client Business Benefits -management tips Remember “Benefits” depend on the perspective the individual / group Make sure benefits are agreed up frontby the relevant stakeholders Do not commit to benefits that arebeyond our control Do not confuse ‘features’ with ‘benefits’ Other considerations Corporate Social Responsibility Health, Safety and Environment Promoting professionalism Skills transfer - ICE ME for the client “WIN - WIN” Start Up - Business Benefits …..and why? l?房地产E网 房地产E网-倾力打造房地产物业管理资料库,汇聚海量的免费管理资料。 倍讯易 房地产E网-倾力打造房地产物业管理资料库,汇聚海量的免费管理资料。