普华永道项目管理培训讲义（英文版五）().pptVIP

Session Objectives To understand that we are talking about Business Benefits for the client as a result of the project, but also that a “WIN - WIN” outcome is our objective To understand that Business Benefits must be agreed between the client and the RA if they are to be successfully achieved To understand the importance of having a process to measure and monitor the achievement of Business Benefits Which benefit could you track deliver? A - Improved customer satisfaction? OR B - Fifty percent reduction in response times to our customers’ problems? 1 - Faster processing of revenue receive