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Orientation/Kickoff Meeting Tuesday, August 1, 1995 1:30 - 3:30 Time (Hr:Min) Agenda Item 12:00 - 12:15 Introductions--Doug 12:15 - 12:30 Core Process Redesign--Ed - Congratulations - What’s Expected of the Redesign Team - Business Case for Change - Anticipating and Overcoming Obstacles 12:30 - 1:00 Roles and Responsibilities - Steering Team - Redesign Team - Core Process Redesign Leader - Redesign Facilitator - Process Owner - Arthur Andersen - Detailed Design Team 1:00 - 1:15 Core Process Redesign Overview--Doug - Five phases - Schedule 1:15 - 1:30 Background Information--Doug - Articles - Homework for Thursday’s Meeting 1:30 - 3:30 Questions and Answers CPR Training Thursday, August 3, 1995 12:00 - 4:00 Time (Hr:Min) Agenda Item 1200 - 12:10 Introduction 12:10 - 12:40 Earthquake Activity 12:40 - 1:25 Core Process Redesign - Definition - Why Reengineer - Who’s Involved - What are the Success Factors - Frameworks to Consider * Quality, Cost and Time * People, Process, Technology - The Phases Revisited 1:25 - 1:40 Break CPR Training (continued) Time (Hr:Min) Agenda Item 1:40 - 2:00 Flowcharting Overview - Definition of a Process - Various Types of Flowcharts - Advantages/Disadvantages 2:00 - 2:25 Performance Measures - The Different Types of Measures - Performance Measurement Framework (QCT) - Process for Developing 2:25 - 2:50 Benchmarking - Why Benchmark - Who to Benchmark With - The Process of Benchmarking 2:50 - 4:00 CPR Activity--Redesign a Fastfood Restaurant - Develop “As Is” Flowchart - Define Segments of the Process - Identify Benchmarking Candidates for Process Segments - Identify “Best Practices” for Segments - Develop Performance Measure Targets - Develop Conceptual Design * People, Process, Technology * Cost, Quality and Lead Time  As Is Mapping Tues