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II. REENGINEERING CASE STUDY Section III PAGE 1 TRASHPRO - BRAINTREE DISTRICT PROCESS MEMBER INTRODUCTION SERVICE AGREEMENT PROCESS Phil Trest District Manager Phil began his career with TrashPro in 1983 as a Sales Representative. He was promoted to Sales Manger in 1990 and recently promoted to District Manager in 1991. He is in charge of Braintree Districts entire operation and reports to the Corporate Operations Vice President. Ted McMurray Sales Manager Sales Representative for 10 years before being promoted to Sales Manager in 1991. Managers a sales force with sixteen sales representatives, two sales supervisors, and two sales secretaries. Phil McDuff Credit Manager Phil was an A/R clerk before being promoted to credit manager. His responsibilities consist of reviewing and approving new customer credit and credit memos. Freddie McDoogle Billing Clerk Freddie worked in the A/P department of TrashPro before assuming the billing responsibilities. Freddie reports to the district controller. Duke Ball Bin Delivery Supervisor Duke formerly worked in the maintenance departments bin repair area before being promoted to bin delivery supervisor. Wendy Mitchell Filing Clerk Wendy is a recent graduate of Braintree High School. Her job responsibility consists of maintaining customer files and paperwork. Claude M. McGee Sales Representative Claude has been a Sales Representative for BrainTree District since 1986. Prior to this position he played professional hockey in the minor leagues. He has been awarded sales person of the month at least once a year for the past six years. He consistently ranks in the top four in sales commissions in the district and made the Presidents Club. He is a weak candidate for a sales manager position due to poor administrative skills. Maureen Steele Sales Secretary Maureen worked in the travel industry for seven years before joining the company in 1990. Maureen works for the entire sales force but reports directly to the sales man