银行服务英语口语名师精编资料汇编.pdfVIP

银行服务英语口语 Bank Service English Part I Daily Service 日常接待 1. 1 Greetings招呼客户 1. Hello! /Good morning! /Good afternoon!您好 !/早上好 !/ 下午好 ! /认识您很高兴。 /Nice to meet you! 2. Welcome to our Bank! 欢迎光临 ! 欢迎您来农行 ! 3. Welcome to Agricultural Bank of China! 4. Can I help you? 有什么能帮您的吗？ 5. How can I help you? 6. What can I do for you? 先生（小姐），请问有什么我们可以帮您的？ 7. Is there anything I can do for you, Sir / Ma’am? 8. What banking services are you looking for？ 请问您办理什么业务？ 9. Do you speak Chinese? 请问您讲中文吗？ 10. Can you speak Chinese? 11. It ’s my pleasure./ My pleasure./Not at all./ 别客气。 / 不用谢 You are welcome. 12. It ’s my honor to serve you. / It s my pleasure’ 很高兴为您服务 to work for you. 13. It is not the business time now, please have a 营业时间还没有到，请您坐下稍等。 seat and wait for a while. 14. Our business hours are from 9 AM to 5 PM. 我们的营业时间是从上午 9 点到下午 5 点。 1.2 Information Desk/Guidance 信息咨询 / 引导 15. Please take a seat. /Please be seated. 您请坐。 16. Please take this number! 请拿号 /请取号。 17. There are several(three) customers waiting 您前面还有几 (三 )位客户 . before your number. 18. Just a minute please./ Please wait for a请稍候 moment./ please wait for a while. 19. Please go to the counter 6 to process the 请您到 6 号柜台办理此项业务。 business. 20. Please take this number, go to the counter 请拿号，叫到号时请到相应柜台办理业务。 when your number is called 21. Pleas keep this number and have a rest in the