英语写作---投诉信.pptxVIP

假定你是李华，你从某国外网站订购了两本英文畅销书，应该在3天前到货，但至今未收到。请就此向客服写邮件投诉。要点如下： 1. 介绍情况 2. 指出带来的不便 3.提出解决方案。 ( 体裁，人称，时态);; 1.对服务不满； 对….进行投诉 1) express my dissatisfaction / disappointment about 2) make a complaint about … 2. 在网上订购 两本英文畅销书 order two best-selling English novels on your website 3. 本应在3天前到货( deliver, reach The books should have reached me three days ago ….should have been delivered to me ;5. 至今未收到 I haven’t received the books up to now. 6. 给某人带来不便 (给某人造成麻烦) bring much inconvenience?to sb cause sb. trouble =cause trouble for sb 7. 取消订单 Cancel the order 8. 退钱; 退货；换货 have ones money back return