涉外模拟导游 涉外模拟导游 12-欢迎词的讲解.docVIP

Part 9 Hotel Accommodation Learning Objectives In this unit, you shall know how to make a hotel reservation for your guests have an idea of check-in and check-out know the tasks of different departments in a hotel Important and Difficult points The way of inquiring and taking notes of your guest’s information for hotel reservation. The process of helping your guests to check in on the arrival at a hotel. 3. Sentence pattern, words and phrases for check-in and check-out. Warm-up Brainstorming: what are the popular ways of making hotel reservations today? Give at least three answers. Answers: talking at counter; making a telephone call; sending a fax or email; making on-line reservation etc. II. What do you know about hotel service? Please put the following items into the correct categories. a). cleaning b). cleaning sheets c). taxi d). exchange e). restaurants f). check-out g). tours h). bars i). reservations j). ironing k). theatre tickets l). billing Concierge: _____ c, __g, _k,_________ Food Beverage: _e,__h, _______________ Reception: __d, _f, _i,_l___________ Housekeeping: __a, b, _j, ________________ Task 1: Making a Hotel Reservation. Teaching tips: Before playing the recording, the teacher should give 10 seconds to students to preview the contents of Registration Form, so as to familiarize them with the listening materials. Play the recording once for Exercise 1, and a second time for Exercise 2. 1. Listen to a dialogue between a tourist (Mr. Smith) and a travel agent (Lisa), and complete the following form. Registration Form Family Name: ____Smith_______ First Name:____Brian_______ Address: ____N/A_______ Postal Code/ City: __L. A.______ _ Country: ____America ____ Phone:____N/A Email:briansmith@ Fax: ____N/A___ Check in date: _23__/__03__/2009 Check out date: __26__/__03___/2009 Number of nights in total: _3__ Type of r