AVAYA 介绍及呼叫中心解决方案.pptVIP

* * * * * * * * * * * * ? 2009 Avaya Inc. All rights reserved. * ? 2009 Avaya Inc. All rights reserved. * Apps Customer Connections Mobile iPhone/Android apps tied to contact center One Touch VideoWeb-based voice and video response, video kiosk, 3G Proactive Outreach ManagerAutomated outbound speech, email, SMS campaigns and alerts Intelligent Customer RoutingDynamic self service and load balancing Callback AssistImmediate/scheduled call back over web, mobile, speech Speech Dial Individual or group auto attendant * * Here is where we show a hypothetical multi channel contact strate