铂尔曼餐饮培训.pptVIP

Pullman (uns. ia Food Beverage Hostess Training 餐饮部 迎宾培训  Hostess duties 迎宾的基本职责 Warm Welcome Bid Farewell 对客人的迎来送往 Explain FcB Concept 为客人介绍餐饮部各分部概念 Telephone Etiquette 虹桥希尔顿电话礼仪 BreakfastDone RightCheck list 早餐检查表 Pullman  Hostess Training- Hostess Duties 迎宾培训迎宾的基本职责 Hostess duties迎宾的基本职责 Daily routine每日基本任务 Preparation for meal period餐前准备工作 Double-check reconfirm all reservations, check with outlet manager on duty for any inquiries 再次检査和确定所有预定,有任何疑问可以找餐厅经理帮忙 Ensure that all function sheets, requisitions and billing instructions for that day ha ave been Issu d by and to the respo ible department 确保当日所有宴会清单,仓库领货单和遗留账单等各式信息已经被批准和传达分 配到相应部门和员工。 Follow up and check the task/check lists of your particular outlet 察看部门留言和任务清单,采取行动并加以跟进和落实 Pullman  Hostess Training- Hostess Duties 迎宾培训迎宾的基本职责 Hostess duties迎宾的基本职责 Daily routine每日基本任务 Preparations for Outlet Manager给餐厅经理做准备工作 Before start operation, hostesses will prepare the daily lists for the Outlet Manager as follows 开始营业前,作为迎宾应该准备如下内容的每日清单给餐厅经理 Daily repeated /regular guest list with names and preferences 每日回头客和常客名单和其喜好 Handover from late shift of the day before上个班次交接过来的未完成任务 Outlet Function sheets餐厅当日的宴会清单 Outlet duty roster( hostess leader)餐厅员工班次表(前台负责人) Pullman  Hostess Training- Hostess Duties 迎宾培训迎宾的基本职责 Hostess duties迎宾的基本职责 The list will be compiled on a clipboard and keep at the managers desk/ hostess desk for review. The manager will take the information to the group briefing 所有清单放在同一个文件夹并送到经理办公桌上,部门经理将携带这些信息参加 集团会议 When the manager returns from the group briefing the following lists have to be published on the staff notice board for everybodys information 当部门经理从会议回来后,所有的信息应贴在员工告示板上给所有员工知道 .Daily outlet report每日部门报告 .Daily summary report每日汇总报告 .Up-selling record促销纪录 Outlet function sheet当日宴会清单 important matters discussed in the briefing当日会议要点 Pullman  迎宾培训-对客人的迎来送往 Keep the following basic rules in mind紧记以下基本原则 Smile微笑始终贯穿整个服务 Check the boo