英文商务信件写作快速入门.doc

商务信件写作快速入门 1.开始（The Start ） Dear Personnel Director, Dear Sir or Madam (use if you dont know who you are writing to) Dear Mr, Mrs, Miss or Ms (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss) Dear Frank (use if the person is a close business contact or friend) 2.依据（The Reference ） With reference to your advertisement in the Times, your letter of 23 rd March, your phone call today, Thank you for your letter of March 5 th . 3.写信目的（The Reason for Writing ） I am writing to enquire about apologize for confirm 4.询问（Requesting ） Could you possibly? I would be grateful if you could 5.同意要求（Agreeing to Requests ） I would be delighted to 6.坏消息（Giving Bad News ） Unfortunately I am afraid that 7.添加附件（Enclosing Documents ） I am enclosing Please find enclosed Enclosed you will find 8.结束语（Closing Remarks ） Thank you for your help Please contact us again if we can help in any way. there are any problems. you have any questions. 9.保持联络（Reference to Future Contact） look forward to ... hearing from you soon. meeting you next Tuesday. seeing you next Thursday. 10.结束（The Finish ） Yours faithfully, (If you dont know the name of the person youre writing to) Yours sincerely, (If you know the name of the person youre writing to) Best wishes, Best regards, (If the person is a close business contact or friend) 例文： Dear Mr Flintstone: With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856 The order will be shipped within three days via UPS and should arrive at your store in about 10 days. Please contact us again if we can help in any way. Yours sincerely, Kenneth Beare Director of Kens Cheese House