ITILv服务运营篇中文.pptVIP

Continual Service Improvement Service Strategy Demand Management Service Portfolio Management Service Design Financial Management Service Catalog Management Service Level Management Availability Management Capacity Management Supplier Management Information Security Management IT Service Continuity Management Service Transition Transition Planning Support Change Management Configuration Management Release Management Service Validation Testing Evaluation Knowledge Management Service Operation Event Management Incident Management Request Fulfillment Problem Management Access Manageme